Contact information

At SouraHaven.in, we believe that every home deserves comfort, beauty, and functionality. Whether you’re looking to upgrade your living space, organize your kitchen, or add stylish décor, we are here to support you every step of the way. Our commitment doesn’t end when you place an order — it continues through excellent customer service, reliable communication, and dedicated support.

If you have any questions, concerns, feedback, or business inquiries, our team is always ready to assist you. Your satisfaction is our priority, and we strive to provide a smooth and hassle-free shopping experience.

📞 Get in Touch with Us

We’ve made it easy for you to contact us through multiple channels. Feel free to reach out using any of the following methods:

📧 Email Support:
SouraHaven@gmail.com

📱 Phone Support:
7865882536

📍 Office Address:
Moumita Ghosh
Station Road, Ward No 10
Dhubri, Assam
Pin Code – 783301
India

🛍️ Website:
SouraHaven.in

🕒 Customer Support Hours

Our support team is available to assist you during the following hours:

  • Monday to Saturday: 10:00 AM – 7:00 PM

  • Sunday: Closed (Limited support via email only)

We aim to respond to all queries within 24–48 business hours. During peak seasons or sales events, response times may be slightly longer, but we assure you that every query will be addressed.

🏡 About Our Services

SouraHaven specializes in Home and Garden products designed to enhance your lifestyle. From modern home décor items to practical kitchen tools and gardening essentials, we bring you a curated collection that combines quality, affordability, and style.

Our team carefully selects products that meet high standards of durability and usability. Whether you are decorating a new home or upgrading your current space, we are here to provide solutions that suit your needs.

💬 How We Can Help You

You can contact us for a wide range of queries, including:

✔ Order Assistance

  • Help with placing an order

  • Modifying or canceling an order

  • Tracking your shipment

✔ Product Information

  • Detailed product specifications

  • Usage instructions

  • Recommendations based on your needs

✔ Returns & Refunds

  • Return requests

  • Refund status updates

  • Replacement queries

✔ Shipping Queries

  • Delivery timelines

  • Shipping charges

  • Serviceable locations

✔ Business & Bulk Orders

  • Wholesale inquiries

  • Collaboration opportunities

  • Vendor partnerships

📦 Order & Delivery Support

If you have already placed an order and need assistance, please include the following details when contacting us:

  • Order ID

  • Registered email or phone number

  • Issue description

This helps us resolve your query faster and more efficiently.

We work with trusted logistics partners to ensure timely delivery across India. However, in case of delays due to unforeseen circumstances, our team will keep you informed and provide updates.

🔄 Returns & Customer Satisfaction

Customer satisfaction is at the core of everything we do. If you are not satisfied with your purchase, we offer support for returns and replacements as per our return policy.

Please contact us within the specified return period with proper details and images (if applicable), and our team will guide you through the process.

🔐 Privacy & Security

Your personal information is safe with us. Any data shared with SouraHaven is used strictly for order processing and customer support purposes. We do not share or sell your information to third parties without your consent.

🧾 Business Information

Business Name: SouraHaven
Category: Home and Garden
GST Number: 18ARMPG4914E1ZU

We operate as a registered business and comply with all applicable laws and regulations to ensure a trustworthy shopping experience.

🌟 Why Choose SouraHaven?

  • High-quality Home & Garden products

  • Affordable pricing

  • Easy ordering process

  • Reliable customer support

  • Secure payments

  • Pan-India delivery

Our goal is to make your home more comfortable and stylish without breaking your budget.

🤝 Feedback & Suggestions

We value your feedback and are constantly working to improve our services. If you have suggestions, ideas, or complaints, we encourage you to share them with us.

Your input helps us grow and serve you better.

📢 Stay Connected

Stay updated with our latest products, offers, and discounts by visiting our website regularly. We continuously add new and trending products to our collection.

📌 Final Note

At SouraHaven, we are more than just an online store — we are your partner in creating a better living space. Whether you need assistance before purchasing or after receiving your product, our team is always here for you.

Thank you for choosing SouraHaven.in. We look forward to serving you!