Terms of service

Effective Date: March 27 2026

Welcome to SouraHaven.in. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

If you do not agree with any part of these Terms, you should not use our website.

1. General Information

This website is operated by SouraHaven.in. Throughout the site, the terms “we”, “us”, and “our” refer to SouraHaven.

Business Details:

  • Owner Name: Moumita Ghosh

  • Email: SouraHaven@gmail.com

  • Phone: 7865882536

  • Address: Station Road, Ward No 10, Dhubri, Assam – 783301

  • GST Number: 18ARMPG4914E1ZU

  • Category: Home and Garden

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are using the site under the supervision of a parent or legal guardian.

We reserve the right to refuse service to anyone for any reason at any time.

3. Products and Services

SouraHaven specializes in Home and Garden products, including but not limited to:

  • Home décor

  • Kitchen accessories

  • Gardening tools

  • Household essentials

We make every effort to display product details accurately. However:

  • Colors may vary depending on your screen.

  • Product descriptions may have minor variations.

  • Availability is subject to stock.

We reserve the right to:

  • Modify or discontinue products without notice

  • Limit quantities per customer or order

4. Pricing and Payments

All prices listed on the website are in Indian Rupees (INR) and are subject to change without notice.

We accept the following payment methods:

  • Online Payments (UPI, Debit/Credit Cards, Net Banking)

  • Cash on Delivery (COD), if applicable

You agree to provide accurate payment information. Any fraudulent or unauthorized transactions may result in cancellation and legal action.

5. Order Acceptance and Cancellation

Once you place an order:

  • You will receive an order confirmation via email or SMS.

  • This does not guarantee acceptance of the order.

We reserve the right to:

  • Cancel or refuse any order due to:

    • Product unavailability

    • Pricing errors

    • Suspicious or fraudulent activity

If your order is canceled after payment, a full refund will be issued.

6. Shipping and Delivery

We aim to deliver your products in a timely manner.

  • Delivery timelines may vary based on location.

  • Delays may occur due to unforeseen circumstances such as:

    • Weather conditions

    • Logistics issues

    • Public holidays

Customers are responsible for providing accurate shipping details. We are not liable for delays caused by incorrect information.

7. Returns and Refunds

We strive to ensure customer satisfaction. If you are not satisfied:

Eligible Return Conditions:

  • Damaged or defective products

  • Incorrect items delivered

Return Guidelines:

  • Request must be made within a specified time (usually 3–7 days of delivery)

  • Product must be unused and in original packaging

Refunds will be processed after inspection of the returned item.

8. User Responsibilities

By using this website, you agree not to:

  • Use the website for unlawful purposes

  • Violate any applicable laws or regulations

  • Upload harmful code such as viruses

  • Attempt to gain unauthorized access to our systems

You are responsible for maintaining the confidentiality of your account details.

9. Intellectual Property

All content on this website, including:

  • Logos

  • Images

  • Text

  • Graphics

is the property of SouraHaven.in and is protected by applicable copyright and trademark laws.

You may not:

  • Copy

  • Reproduce

  • Distribute

  • Modify

any content without prior written permission.

10. Limitation of Liability

We do our best to provide accurate and reliable services. However, we do not guarantee:

  • Error-free operation

  • Continuous availability

SouraHaven shall not be liable for:

  • Indirect or incidental damages

  • Loss of data or profits

  • Delays or service interruptions

Your use of the website is at your own risk.

11. Third-Party Links

Our website may include links to third-party websites.

We are not responsible for:

  • Their content

  • Their policies

  • Any damages caused by their services

You should review their terms before engaging with them.

12. Privacy Policy

Your privacy is important to us. By using our website, you agree to our Privacy Policy regarding:

  • Data collection

  • Use of personal information

  • Security measures

We ensure that your data is handled responsibly and securely.

13. Termination

We reserve the right to terminate or suspend your access to our website if:

  • You violate these Terms

  • You engage in fraudulent or harmful activities

Termination may occur without prior notice.

14. Changes to Terms

We may update these Terms from time to time.

  • Changes will be posted on this page

  • Continued use of the website means acceptance of updated Terms

We recommend reviewing this page periodically.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the jurisdiction of courts located in Assam.

16. Contact Information

If you have any questions about these Terms, you can contact us:

  • Email: SouraHaven@gmail.com

  • Phone: 7865882536

  • Address:
    Moumita Ghosh
    Station Road, Ward No 10
    Dhubri, Assam – 783301

17. Entire Agreement

These Terms constitute the entire agreement between you and SouraHaven regarding the use of our website and services.

They supersede any prior agreements or communications.

18. Severability

If any provision of these Terms is found to be unlawful or unenforceable:

  • The remaining provisions will remain valid and enforceable.

19. Waiver

Failure to enforce any part of these Terms shall not be considered a waiver of our rights.

20. Customer Satisfaction Commitment

At SouraHaven, we are committed to:

  • Providing quality Home and Garden products

  • Ensuring customer satisfaction

  • Maintaining transparency and trust

Your trust is important to us, and we strive to offer a smooth and reliable shopping experience.

Thank you for choosing SouraHaven.in!