Privacy policy

At SouraHaven.in, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and purchase our Home and Garden products.

By accessing or using SouraHaven.in, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the website.

1. Information We Collect

We may collect personal and non-personal information from you in a variety of ways, including when you visit our website, register, place an order, subscribe to our newsletter, or interact with us in other ways.

a) Personal Information

Personal information refers to data that can identify you individually. This may include:

  • Full Name

  • Email Address (SouraHaven@gmail.com)

  • Phone Number (7865882536)

  • Shipping and Billing Address

  • Payment Details (processed securely through third-party gateways)

b) Non-Personal Information

We may also collect non-personal information automatically when you interact with our website, such as:

  • Browser type

  • Device information

  • IP address

  • Pages visited

  • Time spent on the website

2. How We Use Your Information

We use the collected information for various purposes to enhance your shopping experience and improve our services:

  • To process and fulfill your orders efficiently

  • To communicate with you regarding your orders, updates, or customer service inquiries

  • To personalize your experience on our website

  • To improve our website, products, and services

  • To send promotional emails and offers (only if you opt-in)

  • To detect and prevent fraudulent activities

3. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to others. However, we may share your information in the following situations:

a) Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering products.

b) Legal Requirements

We may disclose your information if required by law or in response to valid legal requests by public authorities.

c) Business Transfers

In case of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

  • Secure servers and encryption technologies

  • Restricted access to sensitive information

  • Regular security reviews

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

SouraHaven.in uses cookies and similar tracking technologies to enhance your browsing experience.

What are Cookies?

Cookies are small files stored on your device that help us recognize your preferences and improve website functionality.

How We Use Cookies:

  • To remember your login details

  • To track website traffic and usage patterns

  • To improve site performance and user experience

You can choose to disable cookies through your browser settings, but this may affect certain functionalities of the website.

6. Third-Party Links

Our website may contain links to third-party websites. These external sites have separate and independent privacy policies. We are not responsible for the content or practices of these sites.

We encourage users to read the privacy policies of any third-party websites they visit.

7. Your Rights and Choices

As a user, you have certain rights regarding your personal information:

  • You can request access to your personal data

  • You can request corrections or updates to your information

  • You can request deletion of your data, subject to legal obligations

  • You can opt-out of marketing communications at any time

To exercise these rights, you can contact us using the details provided below.

8. Children's Privacy

SouraHaven.in does not knowingly collect personal information from children under the age of 18. If we become aware that we have collected such information, we will take immediate steps to delete it.

9. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page.

We encourage users to review this page periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

SouraHaven.in
Email: SouraHaven@gmail.com
Phone: 7865882536
Owner: Moumita Ghosh
Address: Station Road, Ward No. 10, Dhubri, Assam – 783301
Business Category: Home and Garden
GST Number: 18ARMPG4914E1ZU

12. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

13. Policy Scope

This Privacy Policy applies solely to online activities and is valid for visitors to our website with regards to the information that they share and/or collect on SouraHaven.in. This policy does not apply to any information collected offline or via channels other than this website.

14. Data Protection Commitment

At SouraHaven.in, we value your trust and are dedicated to safeguarding your personal information. We continuously strive to implement industry-standard practices to ensure your data remains secure.

Our goal is to provide a safe, secure, and enjoyable shopping experience for all users interested in our Home and Garden products.

Thank you for choosing SouraHaven.in.