Shipping policy

At SouraHaven.in, we are committed to delivering your orders in a timely, secure, and efficient manner. This Shipping Policy outlines all essential details regarding order processing, shipping timelines, delivery methods, charges, and other important information to ensure a smooth shopping experience for our valued customers.

1. General Overview

SouraHaven.in is a Home and Garden products store dedicated to offering quality products across India. We strive to provide reliable shipping services to ensure your orders reach you safely and within the expected timeframe. By placing an order with us, you agree to the terms mentioned in this Shipping Policy.

2. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding Sundays and public holidays).

  • Orders placed after business hours or on weekends will be processed on the next working day.

  • During high-demand periods such as festivals, sales, or promotional campaigns, processing times may be slightly extended.

Once your order is processed, you will receive a confirmation email or SMS with tracking details.

3. Shipping Timeframe

We aim to deliver your order as quickly as possible. The estimated delivery timelines are as follows:

  • Metro Cities: 3 to 6 business days

  • Tier 2 & Tier 3 Cities: 5 to 8 business days

  • Remote Areas: 7 to 12 business days

Please note that delivery times may vary based on location, courier availability, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

  • We offer Free Shipping on most products across India.

  • In certain cases, a nominal shipping fee may apply depending on the product, weight, or delivery location.

  • Any applicable shipping charges will be clearly displayed at the checkout page before payment.

5. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) service for eligible locations.

  • A small COD handling fee may be applicable.

  • Customers are requested to ensure availability at the time of delivery to avoid cancellations.

6. Order Tracking

Once your order has been shipped, you will receive a tracking ID via email or SMS. You can track your order using the link provided.

If you do not receive tracking details within the expected time, please contact our support team.

7. Delivery Partners

We work with trusted and reputed courier partners to ensure timely and secure delivery of your orders. Our logistics partners are selected based on reliability and service quality.

8. Delivery Attempts

  • Our delivery partners will attempt delivery up to 2-3 times.

  • If you are unavailable during delivery attempts, the package may be returned to our warehouse.

  • In such cases, re-shipping charges may apply.

9. Delays and Exceptions

While we make every effort to deliver orders on time, certain factors may cause delays:

  • Natural disasters (floods, storms, etc.)

  • Public holidays or strikes

  • Logistics disruptions

  • Incorrect shipping address provided by the customer

SouraHaven.in will not be held responsible for delays caused by such external factors, but we will always assist you in tracking and resolving issues.

10. Address Accuracy

Customers are requested to provide complete and accurate shipping details, including:

  • Full Name

  • Address with landmarks

  • Correct PIN Code

  • Active Mobile Number

Incorrect or incomplete addresses may lead to delivery delays or cancellation of orders.

11. International Shipping

Currently, SouraHaven.in ships only within India. We do not offer international shipping at this time.

12. Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 24 hours of delivery with photos and details.

  • In case of lost shipments, we will coordinate with the courier partner to investigate and resolve the issue.

  • Replacement or refund will be provided based on the investigation outcome.

13. Order Cancellation Before Shipping

  • Orders can be cancelled before they are shipped.

  • Once the order is dispatched, cancellation is not possible.

For cancellation requests, please contact us immediately.

14. Contact Information

If you have any questions regarding our Shipping Policy, please feel free to contact us:

  • Store Name: SouraHaven.in

  • Email: SouraHaven@gmail.com

  • Phone: 7865882536

  • Address: Moumita Ghosh, Station Road, Ward No 10, Dhubri, Assam – 783301

  • Business Category: Home and Garden

  • GST Number: 18ARMPG4914E1ZU

15. Policy Updates

SouraHaven.in reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are encouraged to review this page periodically for any changes.

16. Customer Satisfaction Commitment

At SouraHaven.in, customer satisfaction is our top priority. We are dedicated to ensuring that your products are delivered safely and on time. Our support team is always ready to assist you with any shipping-related concerns.

We appreciate your trust in us and look forward to serving you again.

Thank you for shopping with SouraHaven.in!