Refund policy

Effective Date: 27 March 2026

Welcome to SouraHaven.in. These Terms & Conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

1. General Information

This website is operated by SouraHaven.in, a Home and Garden e-commerce platform.

Business Details:

  • Owner Name: Moumita Ghosh

  • Email: SouraHaven@gmail.com

  • Contact Number: 7865882536

  • Address: Station Road, Ward No 10, Dhubri, Assam, India

  • Pin Code: 783301

  • GST Number: 18ARMPG4914E1ZU

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or accessing under the supervision of a parent or legal guardian.

  • You have the legal authority to enter into a binding agreement.

3. Products and Services

SouraHaven.in offers a wide range of Home and Garden products, including but not limited to:

  • Home decor items

  • Kitchen accessories

  • Gardening tools

  • Household essentials

We reserve the right to modify or discontinue any product without prior notice.

4. Pricing and Payment

  • All prices listed on the website are in Indian Rupees (INR).

  • Prices are subject to change without prior notice.

  • We accept various payment methods, including online payment gateways, UPI, debit/credit cards, and Cash on Delivery (COD), where applicable.

  • Additional charges such as shipping fees may apply.

5. Order Acceptance and Cancellation

  • Once an order is placed, you will receive an order confirmation.

  • We reserve the right to cancel or refuse any order due to:

    • Product unavailability

    • Errors in pricing or product details

    • Suspected fraudulent activity

  • Customers can request cancellation within a limited time after placing the order.

6. Shipping and Delivery

  • We aim to process and ship orders promptly.

  • Delivery timelines may vary depending on location and logistics partners.

  • Delays may occur due to unforeseen circumstances such as weather, strikes, or courier issues.

  • Customers are responsible for providing accurate shipping information.

7. Returns and Refunds

  • Customers may request returns or replacements within a specified return period (as per our Return Policy).

  • Products must be unused, undamaged, and in original packaging.

  • Refunds will be processed after inspection and may take several business days to reflect.

  • Certain items may not be eligible for return due to hygiene or usage reasons.

8. User Responsibilities

By using our website, you agree:

  • Not to use the website for any unlawful purpose

  • Not to upload or transmit harmful or malicious content

  • Not to attempt unauthorized access to our systems

  • To provide accurate and complete information when placing orders

9. Intellectual Property

All content on SouraHaven.in, including:

  • Logos

  • Images

  • Text

  • Graphics

  • Website design

is the intellectual property of SouraHaven.in and is protected under applicable copyright and trademark laws. Unauthorized use is strictly prohibited.

10. Limitation of Liability

SouraHaven.in shall not be held liable for:

  • Any indirect or incidental damages

  • Loss of data or profits

  • Delays or failures caused by third-party services

Our liability is limited to the amount paid by the customer for the purchased product.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.

12. Privacy Policy

Your use of SouraHaven.in is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

13. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Assam.

15. Contact Us

If you have any questions regarding these Terms & Conditions, you can contact us:

  • Email: SouraHaven@gmail.com

  • Phone: 7865882536

  • Address: Station Road, Ward No 10, Dhubri, Assam – 783301

16. Agreement

By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Thank you for choosing SouraHaven.in. We are committed to providing you with a smooth and secure shopping experience.